"Oh, there's no lift, just the escalators. If you know what you want, I can get it for you?" said the smiling and oblivious assistant.
Riiiight. Apparently people don't need to look at the books, or go to the cafe upstairs. Or browse.
|[Image credit] Here is the upstairs cafe, being enjoyed only by the able bodied.|
A disclaimer, I didn't have the wheelchair this trip. I reckon it still counts, though. I did have a kid asleep in her stroller, and was unable to get the stroller up the escalator. So Accessibility FAIL.